Microsoft 365
Tenant management, mailboxes, Teams, SharePoint, Defender, Conditional Access — under one roof.
- CSP licensing & admin
- Migrations from Workspace / Exchange
- Conditional Access & MFA
- Defender for Business / Endpoint
- Intune device enrolment
Cybersecurity
Endpoint protection, MFA enforcement, phishing simulation, awareness training, incident response.
- EDR & threat hunting
- Email security & filtering
- Phishing simulation campaigns
- Quarterly posture reviews
- Incident response runbooks
Backup & DR
Veeam onsite + cloud snapshots with verified restore points and quarterly DR drills.
- 3-2-1 backup strategy
- Microsoft 365 mailbox backup
- Verified restore tests
- Documented DR runbooks
- RPO/RTO measurement
Network & Infrastructure
UniFi Wi-Fi, firewalls, switching, server provisioning, VLAN segmentation, VPN.
- Network design & deployment
- Firewall rules & segmentation
- Site-to-site VPN
- Server & storage provisioning
- Structured cabling
IT Helpdesk Support
Ticketing, live chat, SLA-tracked response — all routed through this customer portal.
- One number, one portal
- Senior engineer on call
- Tracked SLAs & resolutions
- Onsite when remote can't fix it
- Quarterly engagement reviews
Endpoint & MDM
Microsoft Intune device enrolment, compliance policies, app deployment, BitLocker.
- Autopilot zero-touch deployment
- Compliance & configuration profiles
- App protection & deployment
- BitLocker key escrow
- Remote wipe & lifecycle
AI & Copilot
Microsoft 365 Copilot rollout, custom Copilot Studio agents, AI usage policies.
- Copilot licensing & rollout
- Custom Copilot Studio agents
- AI usage & data policy drafting
- Staff training & adoption
- Cost & consumption monitoring
vCIO & Compliance
Strategic IT planning, ISO 27001 prep, security audits, vendor management.
- IT strategy & budgeting
- ISO 27001 / SOC 2 prep
- Vendor & contract management
- Quarterly executive reviews
- Risk register & remediation
Annual Maintenance
Predictable annual fee covering proactive monitoring, scheduled visits, and unlimited remote support.
- Three tiers (Essential/Pro/Enterprise)
- Unlimited remote support
- Scheduled site visits
- Asset lifecycle tracking
- Customer portal access