Per-incident IT billing punishes you for needing help. AMC flips it — a predictable annual fee, unlimited remote support included, scheduled site visits, proactive monitoring. We make money when your IT runs smoothly, not when it breaks.
Sized to staff count and complexity. Most SMBs land at Pro. Tier upgrades happen at renewal as your needs change.
Phone, email, portal — same SLAs apply. No per-ticket charges, no "this counts as project work" small print.
Monthly or quarterly depending on tier. Health check, hardware inspection, end-user issues collected for batch fixing.
Servers, network gear, endpoints, M365 tenant — watched 24/7. Most issues addressed before users notice.
Devices registered, warranties tracked, refresh dates flagged. We tell you when it's time to replace, not after the laptop dies.