Managed IT for UAE businesses · Dubai

Your IT, handled— by people,amplified by AI

We secure, back up and look after your systems, and fix what breaks — engineers in front, AI working quietly underneath.

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Since
2008 — eighteen years in the UAE
Partner
Microsoft Cloud Solution Provider
Cover
24×7 on Professional and Enterprise plans
AI
Copilot rollout · AI-assisted helpdesk
Free · No obligation

Free IT health check

Find out what works, what is at risk, and what to fix first.

  • A 30-minute call about your setup, with RHM’s owner.
  • A written summary after the call: your top three risks and what we would fix first.
  • Nothing to install. No access to your systems needed.
Book my free health check
Or call +971 55 505 6678
Not ready to talk? Take the free cyber self‑check → Fixed-scope security review: Cyber Posture Assessment, AED 7,500 →
The cost of doing nothing

If your IT fails,
your business stops.

Most SMBs only think about IT when something breaks. By then, the damage is already done — lost revenue, missed deadlines, frustrated clients. Quiet, well-managed IT is invisible. That's the point.

RISK / 01 — Downtime

Downtime kills productivity

An hour of email failure or server downtime stops everyone at once — sales, finance, operations. Most teams don't price that in until the invoice for emergency fixes lands.

RISK / 02 — Breach

Silent breaches, real damage

Cyber attacks don't announce themselves. Compromised mailboxes, leaked credentials, and ransomware seeding can sit undetected for weeks. Reactive defence is no defence.

RISK / 03 — Recovery

Backups that don't restore

"We have backups" isn't the same as "we can restore." Untested backups fail when you need them most. Most SMBs discover this on the worst possible day.

RISK / 04 — Response

Slow, unpredictable support

Calling a freelance technician and waiting is not a strategy. Critical issues need an engineer on it fast, not a callback tomorrow.

What we do

We don't just manage IT —
we manage outcomes.

Every engagement is measured against your business goals: less downtime, fewer security incidents, faster onboarding. Below are the five capabilities we lead with — and five more we deliver behind the scenes.

Microsoft 365 — secured, governed, optimised

We lock down your tenant with Conditional Access, MFA, Defender for Business, and proper data governance. Your team works without friction — your data doesn't leak.

Risk reduced. Compliance simplified.

Cybersecurity — preventive, not reactive

Endpoint protection, phishing simulation, and awareness training. We surface and block threats before they become incidents — and document every action.

Threats blocked. Confidence restored.

Backup & Disaster Recovery

Veeam-based backups with verified restore points and quarterly DR drills. We don't just store backups — we prove they restore. Documented runbooks. Tested recovery times.

Business continuity, contracted.

Network & Infrastructure

UniFi Wi-Fi, firewalls, switching, server provisioning, VLAN segmentation, VPN. Built for reliability. Maintained on a schedule, not an emergency.

Connectivity that just works.

IT Helpdesk Support

One number. One portal. Engineers — not first-line scripts — answering critical incidents. Tracked SLAs. Documented resolutions. Real accountability.

Peace of mind, on call.
+5

More capabilities

Endpoint & MDM, AI & Copilot rollout, vCIO & compliance, annual maintenance contracts, and AI-powered managed IT — plus hardware procurement, structured cabling and CCTV as project work.

View all services →
AMC Plans

Simple, predictable, contracted.

Choose a tier, lock in your annual fee, focus on your business. All plans include unlimited remote support, the customer portal, and quarterly reviews.

Not sure which tier is yours?

Five questions about the shape of your business. It points at a plan and shows its working.

20
1
When do you need cover?
Engineer on site?
Do you need compliance or audit support?
No email, no sign-up — and no price is quoted here.
Best for 5–15 employees

Essential

For lean teams getting started with managed IT.

  • 1 site visit per month
  • Remote support — business hours
  • M365 tenant administration
  • Endpoint patching
  • Annual security review
  • Customer portal & KB access
Talk to an Expert
Recommended
Best for 15–50 employees

Professional

For established SMBs running real operations.

  • 2 site visits per week
  • 24/7 remote support — 1hr critical SLA
  • M365 + Defender for Business
  • Veeam backup with verified restore tests
  • Quarterly security & posture review
  • Asset inventory & lifecycle planning
  • Priority queue + dedicated engineer
Talk to an Expert
Best for 50+ employees

Enterprise

For organisations where downtime is unacceptable.

  • 5 site visits per week or on-site engineer
  • Dedicated account manager
  • M365 E3/E5 administration
  • Compliance, audit support, vCIO
  • 30-min critical SLA, 24/7
  • Monthly executive review
  • Custom SLA available
Talk to an Expert

Prefer a fixed-scope engagement before committing to an AMC? Start with a Cyber Posture Assessment — AED 7,500, two weeks, a written report of where you stand.

Trust & proof

Eighteen years of keeping UAE
businesses quietly running.

Long enough to have seen what works and what doesn't. Below is what we'll stand behind — and the people we work with.

18+yrs
Established 2008
SLA
Tracked on every ticket
2008
Serving UAE since
Engineers
Answer first, not scripts
Built in-house

Our AI agents run on infrastructure we built.

AgentOS is RHM’s own agent platform, running on our servers — not a rented automation tool. Every agent is sandboxed, policy-gated and audited. The first one is already on shift: each morning at 07:00 it reads our helpdesk queue and hands our engineers a triage brief before the workday starts.

AgentOS scheduler showing the daily-triage-digest mission, scheduled every 24 hours

Live capture  —  the daily triage mission scheduled on AgentOS. Screenshot from our production instance, unedited.

01 / SANDBOXED

Confined by design

Agents run as an unprivileged user on our own server, locked to a single workspace. They can’t touch anything else — by construction, not by promise.

02 / POLICY-GATED

No quiet privileges

No shell access. Network calls happen only with explicit approval. An agent that wants more than its job requires simply doesn’t get it.

03 / AUDITED

Every action logged

Each operation is checked against policy and written to an audit log before it runs. We can replay exactly what an agent did, and why.

Coming soon
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Client testimonial — coming soon. We're collecting quotes from current AMC clients to publish here with permission.

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Client name
Title · Company
Coming soon
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Client testimonial — coming soon. We're collecting quotes from current AMC clients to publish here with permission.

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Client name
Title · Company
Coming soon
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Client testimonial — coming soon. We're collecting quotes from current AMC clients to publish here with permission.

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Client name
Title · Company
Case study · Coming soon

Measurable outcomes for real UAE businesses.

We're publishing detailed case studies from clients in logistics, oilfield services, and consulting — with their permission and real numbers. If you'd like to see the results before they're public, ask during your IT audit.

—%
Metric to be published
Accredited by

Microsoft · Dell · Cisco · Veeam · HP · Hikvision

Microsoft Cloud Solution Provider · Dell Authorised · Cisco Partner · Veeam Silver VAR · HP Reseller · Hikvision Distributor

How we work

How we take over your IT
in your first weeks.

The same four-step path on every takeover, refined over eighteen years. No surprises. No buzzwords. No big-bang migrations that take the office offline.

01

IT Audit & Assessment

Free 30-minute call. We map your current stack, identify pain points, and confirm whether we're the right fit.

02

Risk & Gap Report

After the call, you receive a written summary: your top three risks and what we'd fix first.

03

Stabilise & Harden

We address the highest-risk gaps first — backups, MFA, endpoint security — without disrupting day-to-day work.

04

Review & Improve

Ongoing per your AMC tier. Quarterly reviews to flag what's drifting, what's working, and what to plan for next.

Free IT health check

Book your free
IT health check.

Talk us through your setup for 30 minutes. We write up your top three risks and what we would fix first, in plain English. No obligation, no sales push.

No obligation · A 30-minute call · A written summary
+971 55 505 6678
Call or

Send us a message

Send this form. We read every enquiry and reply within one business day to agree a time for the call.