Ten integrated capabilities, delivered by one accountable team since 2008. Combine what you need today — add what you need tomorrow.
Tenant management, mailboxes, Teams, SharePoint, Defender, Conditional Access — under one roof.
Endpoint protection, MFA enforcement, phishing simulation, awareness training, incident response.
Veeam onsite + cloud snapshots with verified restore points and quarterly DR drills.
UniFi Wi-Fi, firewalls, switching, server provisioning, VLAN segmentation, VPN.
Ticketing and SLA-tracked response — all routed through a single customer portal.
Microsoft Intune device enrolment, compliance policies, app deployment, BitLocker.
Microsoft 365 Copilot rollout, custom Copilot Studio agents, AI usage policies.
Strategic IT planning, ISO 27001 prep, security audits, vendor management.
Predictable annual fee covering scheduled visits and unlimited remote support.
Engineers in front, AI working underneath — triage assistance, Copilot rollouts, and automation we built ourselves.
Most IT relationships in Dubai still run on the break-fix model: something stops working, you call, and someone bills you to make it stop. Managed IT inverts that — we make money when your IT runs smoothly, not when it breaks. One team patches, secures, and backs up your environment on a schedule, and answers on an SLA when something does go wrong.
RHM has run managed IT for UAE businesses since 2008 — Microsoft Cloud Solution Provider, Veeam Silver VAR, Cisco Partner, headquartered in Bur Dubai. Engineers in front, AI working quietly underneath: helpdesk triage is AI-assisted, Copilot rollouts are pilot-first, and the automation platform that hands our engineers a ticket-triage brief every morning is one we built ourselves.
Two honest markers we hold ourselves to: response targets for plan clients are measured monthly and visible inside the customer portal, and we publish what we can price — the Cyber Posture Assessment is AED 7,500 — while everything else is scoped before quoting, never guessed at. Deciding between a maintenance contract and the full managed model? Start with our guide to IT AMC vs managed services in the UAE.
Ten integrated capabilities delivered by one accountable team: Microsoft 365 management, cybersecurity, backup and disaster recovery with Veeam, network and infrastructure, an SLA-tracked IT helpdesk, Intune endpoint management, Microsoft 365 Copilot rollout, vCIO and compliance work, annual maintenance contracts, and AI-powered managed IT. Combine what you need today and add what you need tomorrow.
For support clients on a plan: critical issues (business stopped or a live security incident) within 1 hour, high within 4 hours, medium the same business day, low within 3 business days. The targets are measured monthly and visible to clients inside the customer portal — not just promised on a website.
We don't publish AMC prices — every environment is scoped before quoting. What we do publish: three plan tiers (Essential for 5–15 employees, Professional for 15–50, Enterprise for 50+), all with unlimited remote support, the customer portal, and quarterly reviews — and one fixed-price service, the Cyber Posture Assessment at AED 7,500, standalone, no AMC required. The standard first step is a free IT health check.
An AMC is one predictable annual fee covering scheduled site visits and unlimited remote support. Managed IT services is the broader umbrella — proactive security, backup, endpoint management, and strategy, not only maintenance. We wrote a plain-English comparison: IT AMC vs managed services in the UAE.
Yes — Copilot licensing and governance, tenant housekeeping first (sensitivity labels and permissions), a pilot-first rollout with training, custom Copilot Studio agents, and an AI usage policy written before procurement. Start with our Copilot rollout checklist for UAE SMBs.
Yes. We're headquartered in Bur Dubai and have served UAE businesses since 2008. Plans include scheduled site visits — from one per month on Essential up to five per week or an on-site engineer on Enterprise — and the helpdesk goes onsite whenever remote can't fix it.
We'll review your current stack, surface the gaps, and tell you straight if we're not the right fit.
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