Converged solutions are changing the entire communications infrastructure. The convergence between telecommunications and IT has made it possible for both voice and data traffic to be carried through the same cable networks.
VoIP uses IP Protocol to transmit voice packets over the Internet. In other words, VoIP can send voice, fax and other information in discrete packets over the Internet, rather than through the regular telephone network (PSTN). Each IP Telephone has its own IP number and memory and is easy to move, therefore making it easier to add and remove users and physically move handsets.
The choice and range of solutions is growing all the time. Most companies are choosing IP-enabled PBX (Hybrid PBX). The good thing about hybrids is that the business can reuse a lot of its existing components. The reliability of the traditional PBX and the investment protection of existing handsets, where there is no business case to replace it, are combined with a level of IP integration that best fits the organisation’s requirements and where it really adds value.
VoIP can provide call switching and routing, interactive voice response, pre-paid telephony, emergency call-out, call centre and virtual call centre, interactive chat, multimedia messaging, internet service integration, audio conferencing, SMS and remote-worker management.